At em888, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, resources, and support needed to enjoy our platform responsibly.
em888 provides a full suite of responsible gaming tools accessible directly from your account settings. These tools are free, immediate, and designed to keep your gaming experience healthy and enjoyable.
Set daily, weekly, or monthly deposit limits on your em888 account to keep your spending within a budget you're comfortable with. Limits take effect immediately and can only be lowered — not raised — without a mandatory cooling-off period.
Set session duration alerts so em888 notifies you when you've been playing for a set amount of time. It's easy to lose track of time when you're having fun — our reminders help you stay aware and in control of your gaming sessions.
Take a short break from em888 by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place wagers. This is a great option if you feel you need a temporary pause.
If you feel your gaming is becoming a problem, em888's self-exclusion tool allows you to permanently close your account or exclude yourself for an extended period of 6 months, 1 year, or 5 years. See below for full details.
Set a maximum loss threshold per day, week, or month. Once your loss limit is reached, em888 will automatically suspend wagering for the remainder of that period — protecting your bankroll and your peace of mind.
Enable periodic reality check pop-ups that display your net gaming activity — how long you've played and your net win/loss — at intervals you choose. A quick reality check keeps your gaming grounded in fact, not feeling.
Self-exclusion is the most powerful responsible gaming tool available on the em888 platform. When you self-exclude, your account is immediately suspended and you will not be able to access em888 games, make deposits, or receive marketing communications for the duration of your chosen exclusion period.
em888 takes self-exclusion seriously. Once activated, self-exclusion cannot be reversed before the chosen period expires — this is intentional, to give you the genuine break you need. Here's how to activate it:
Visit the em888 platform and log in using your registered credentials. Navigate to your Account Settings from the top menu.
Inside Account Settings, locate the "Responsible Gaming" section. All player protection tools, including self-exclusion, are found here.
Choose from 6 months, 1 year, 5 years, or permanent account closure. Read the confirmation carefully before proceeding.
Confirm your selection. Your em888 account will be suspended immediately. You will receive a confirmation email at your registered address.
If you need assistance activating self-exclusion, our 24/7 Filipino support team can process it for you. Email: [email protected]
All limits below are available to every registered em888 player at no cost. Limits can be set or adjusted from your Account Settings at any time. Reductions take effect immediately; increases require a 24-hour cooling-off period before taking effect.
| Limit Type | Periods Available | Status |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Available |
| Loss Limit | Daily / Weekly / Monthly | Available |
| Session Time Limit | Per Session (custom minutes) | Available |
| Reality Check | Every 15 / 30 / 60 mins | Available |
| Cooling-Off Period | 24 hrs / 7 days / 30 days | Available |
| Self-Exclusion | 6 months / 1 yr / 5 yrs / Permanent | Available |
em888 operates in compliance with PAGCOR regulations governing online gaming in the Philippines. Our responsible gaming programme is reviewed regularly to ensure it meets the highest standards of player protection. We are committed to preventing underage gambling, supporting players in distress, and maintaining a gaming environment that is fair, transparent, and safe for all Filipinos.
If you believe someone is gambling irresponsibly or that a minor has accessed the em888 platform, please contact our support team immediately at [email protected].
Problem gambling can affect anyone — from Manila to Cebu, Davao to Quezon City. Recognising the early warning signs is the first step toward getting help. If any of the following sound familiar, it may be time to use em888's responsible gaming tools or seek professional support.
Continuing to play in an attempt to win back money you've already lost, often leading to larger and larger bets.
Spending money on gaming that was intended for rent, bills, groceries, or other essential expenses.
Feeling unable to stop playing even when you want to, or repeatedly failing to stick to time or money limits you set for yourself.
Missing work, school, or family obligations because of time spent gaming, or lying to loved ones about how much you play.
Taking out loans, borrowing from friends or family, or using credit cards specifically to fund your gaming activity.
Feeling anxious, irritable, or depressed when not gaming, or experiencing extreme highs and lows tied to wins and losses.
Needing to wager progressively larger amounts to feel the same level of excitement — a classic sign of escalating risk behaviour.
Concealing the extent of your gaming activity from family members, friends, or colleagues out of shame or fear of their reaction.
Using gaming primarily as a way to escape stress, anxiety, depression, or personal problems rather than for entertainment.
If you or someone you know is struggling with problem gambling, please reach out for help. PAGCOR's responsible gaming programme provides resources and referrals to professional counselling services across the Philippines. You can also contact the em888 support team at any time — we are here to help, not to judge.
PAGCOR Responsible Gaming Hotline: available through PAGCOR's official channels
Under PAGCOR regulations and Philippine law, online casino gaming is strictly restricted to individuals who are 21 years of age or older. em888 enforces this requirement rigorously through a mandatory identity verification (KYC) process that every new player must complete before making a deposit or placing a wager.
During KYC verification, em888 requires players to submit a valid government-issued ID — such as a PhilSys National ID, passport, driver's licence, or UMID — to confirm their identity and date of birth. Accounts that cannot be verified as belonging to a player aged 21 or above will be suspended immediately and any deposits returned.
em888 also encourages parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. If you suspect that a minor has registered an em888 account, please contact us immediately at [email protected] so we can take swift action.
All players must verify their identity and age before accessing real-money games on em888.
Any account found to belong to a player under 21 is closed immediately with no exceptions.
em888 never directs advertising or promotional content toward individuals under 21 years of age.
Our age verification procedures are fully aligned with PAGCOR's requirements for licensed online gaming operators.
Gaming at em888 is meant to be entertaining — a fun way to enjoy slots, bingo, live casino, and more from anywhere in the Philippines. Set your limits, use our tools, and play within your means. For players 21 and above only.